Refunds and cancellation

Paying

In India the price on the page is the price you pay. We are not registered for GST, so nothing is added at checkout and nothing further is charged afterwards.

Outside India the sale is made through our merchant of record, which is required to collect the sales tax or VAT of the country you are buying from and adds it at checkout. The price shown is before that tax, so the total you are charged is higher, and the checkout shows the rate and the total before you pay.

Payment in India is taken by Razorpay. Outside India the sale is made by Lemon Squeezy acting as merchant of record, which means Lemon Squeezy is the seller for that transaction: it charges you, collects and remits the tax, and pays us.

In both cases your card or bank details are entered on their own page and are never seen by us or stored on our servers: what comes back to us is whether the payment succeeded, and a reference number.

A paid step is delivered as described on its page. Where a step is produced by a model rather than a person, the page says so before you pay.

Refunds

We do not offer a change-of-mind refund. What we do refund is anything we failed to deliver.

You have 14 days from buying to ask for a refund. Write to info@turtlelabs.co.in and say what you bought and when.

A refund we agree goes back to the method you paid with, within seven working days. Your bank may take a few days more to show it, which is outside our hands.

Stopping a subscription never deletes your workspace on its own. Ask us if you want it gone.

Nothing here removes a right the Consumer Protection Act gives you.

• A month you have had the use of is not refundable. Stop whenever you like and you are not charged again; the month already paid for runs to its end.
• Anything not delivered, or not what its page described: we refund it whenever you tell us, with no deadline. That is what you are owed rather than a favour.
• Charged twice, or charged after you stopped: refunded in full.

If you have a complaint

Write to Aditya Bisen at grievance@turtlelabs.co.in. We acknowledge within forty-eight hours and resolve within thirty days, and we will tell you where it has got to rather than leaving you to ask.

If that does not settle it, you can take it to a consumer forum, or to the National Consumer Helpline on 1915. Where the complaint is about your information rather than your purchase, the Data Protection Board of India is the place after us.

Nothing in these terms takes away a right the Consumer Protection Act gives you.